LightsOn
  1. LightsOn
  2. LightsOn Helpdesk

LightsOn Helpdesk

Für die Benutzung unseres Helpdesk ist keine Registrierung notwendig. Für eine bessere Übersicht über deine Tickets und deren Status empfehlen wir dies aber. Jetzt registrieren!

Eine Support-Anfrage stellen

Du benötigst administrativen oder redaktionellen Support für deinen Online Shop, deine Website oder Anwendung?

Erforderliche Felder sind mit einem Sternchen markiert.*
Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
{"xsrfToken":"28a8e16486c73c656253ca7d2ce095be4a51d00a_lout","branding":{"id":"1","key":"wwshd","name":"LightsOn Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4a2f96","headerLinkHoverBGColor":"#4a2f96","headerBadgeColor":"#4a2f96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8d7b999d-d3bb-4ce7-956f-c7326ea76edf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NmI1NDVlZi01MmU4LTRhYzQtOWE0Zi1jYTM5NWMwNjZiNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkN2I5OTlkLWQzYmItNGNlNy05NTZmLWM3MzI2ZWE3NmVkZiI6WyJyZWFkIl19LCJleHAiOjE3NTI2MzM3MTUsIm5iZiI6MTc1MjYzMzExNX0.Hqwoif0z8zP1JcH1KT8E9SoRCvI2qcpUXzWyo9Na-Nw&client=96b545ef-52e8-4ac4-9a4f-ca395c066b48&mode=fit","logoId":"8d7b999d-d3bb-4ce7-956f-c7326ea76edf","isLogoAvailable":true,"helpCenterTitle":"Herzlich Willkommen in unserem Helpdesk!","sharedPortalName":"LightsOn","userInitialAnnouncementMessageWiki":"<p><a href=\"https://webworker.com/impressum/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Impressum</a> | <a href=\"https://webworker.com/privacy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Datenschutzerklärung</a></p>","translations":{"de-DE":{"helpCenterTitle":"Herzlich Willkommen in unserem Helpdesk!","sharedPortalName":"LightsOn","announcementMessage":"[Impressum|https://webworker.com/impressum/] | [Datenschutzerklärung|https://webworker.com/privacy/]","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#5939b7","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"wwshd","projectId":10801,"serviceDeskId":1,"name":"LightsOn Helpdesk","description":"<p>Für die Benutzung unseres Helpdesk ist keine Registrierung notwendig. Für eine bessere Übersicht über deine Tickets und deren Status empfehlen wir dies aber. <a href=\"https://webworker.atlassian.net/servicedesk/customer/user/signup?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jetzt registrieren!</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Ein neues Feature anfragen","descriptionHtml":"","callToAction":"Ein neues Feature anfragen","introHtml":"<p>Berichte uns von deiner Idee eines neuen Features. Gerne beraten wir dich hierzu oder erstellen dir eine erste Aufwandsschätzung.</p>","icon":11458,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11458","groups":[1],"key":""},{"id":"19","name":"Ein technisches Problem melden","descriptionHtml":"","callToAction":"Ein technisches Problem melden","introHtml":"<p>Du hast ein technisches Problem z.B. mit deinem Webserver, deiner Domain oder einem E-Mail Postfach?</p>","icon":11449,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11449","groups":[1],"key":""},{"id":"31","name":"Ein Test-Ergebnis melden","descriptionHtml":"","callToAction":"Ein Test-Ergebnis melden","introHtml":"<p>Du hast im Rahmen eines laufenden Projektes Tests durchgeführt und möchtest uns deine Ergebnisse mitteilen?</p>","icon":11430,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11430","groups":[1],"key":""},{"id":"1","name":"Eine Support-Anfrage stellen","descriptionHtml":"","callToAction":"Eine Support-Anfrage stellen","introHtml":"<p>Du benötigst administrativen oder redaktionellen Support für deinen Online Shop, deine Website oder Anwendung?</p>","icon":11429,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11429","groups":[1],"key":""},{"id":"36","name":"Einen Bug melden","descriptionHtml":"","callToAction":"Einen Bug melden","introHtml":"<p>Auf deiner Webseite ist ein Bug, den Du melden möchtest?</p>","icon":11436,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11436","groups":[1],"key":""},{"id":"20","name":"Fragen zur Abrechnung","descriptionHtml":"","callToAction":"Fragen zur Abrechnung","introHtml":"<p>Hast du Fragen zur deiner Rechnung, Leistungsnachweisen, Angeboten oder Auftragsbestätigungen?</p>","icon":11444,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11444","groups":[1],"key":""},{"id":"4","name":"Sonstige Anfragen & Feedback","descriptionHtml":"","callToAction":"Sonstige Anfragen & Feedback","introHtml":"<p>Das Gesuchte nicht gefunden? Wähle diese Option und wir helfen dir weiter. Gerne kannst du uns hierüber auch Feedback und Verbesserungsvorschläge zukommen lassen.</p>","icon":11440,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11440","groups":[1],"key":""},{"id":"18","name":"System","descriptionHtml":"","callToAction":"System","introHtml":"","icon":11332,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"17","name":"Website","descriptionHtml":"","callToAction":"Website","introHtml":"","icon":11332,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemein"}],"orderMapping":{"1":[36,1,19,31,6,20,4],"6":[6],"4":[18,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WWSHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NmI1NDVlZi01MmU4LTRhYzQtOWE0Zi1jYTM5NWMwNjZiNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MzQzMTUsIm5iZiI6MTc1MjYzMzExNX0.aptdxkvl7Rnfj9RG1FkieKWWkjRYbzOy_YIkOEDYYPo","targetCollection":"upload-project-10801","endpointUrl":"https://api.media.atlassian.com","clientId":"96b545ef-52e8-4ac4-9a4f-ca395c066b48","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10801,"issueType":{"id":"10501","name":"Support"},"form":{"name":"Eine Support-Anfrage stellen","descriptionHtml":"","callToAction":"Eine Support-Anfrage stellen","intro":"<p>Du ben&ouml;tigst administrativen oder redaktionellen Support f&uuml;r deinen Online Shop, deine Website oder Anwendung?</p>","instructions":"","icon":11429,"iconUrl":"https://lightson.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11429","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10836","fieldConfigId":"11351","label":"Bereich / System","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10325","label":"Website","selected":false,"children":[{"value":"10330","label":"WordPress","selected":false,"children":[]},{"value":"10331","label":"TYPO3","selected":false,"children":[]},{"value":"10332","label":"Joomla","selected":false,"children":[]},{"value":"10333","label":"Contao","selected":false,"children":[]},{"value":"10334","label":"Kirby","selected":false,"children":[]},{"value":"10337","label":"Sonstiges","selected":false,"children":[]}]},{"value":"10326","label":"Online-Shop","selected":false,"children":[{"value":"10335","label":"Shopware","selected":false,"children":[]},{"value":"10336","label":"Spryker","selected":false,"children":[]},{"value":"10363","label":"Magento","selected":false,"children":[]},{"value":"10338","label":"Sonstiges","selected":false,"children":[]}]},{"value":"10327","label":"Software / App","selected":false,"children":[]},{"value":"10328","label":"Online-Marketing","selected":false,"children":[]},{"value":"10329","label":"Sonstiges","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10833","fieldConfigId":"11348","label":"URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2025-07-16T04:31:55+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NmI1NDVlZi01MmU4LTRhYzQtOWE0Zi1jYTM5NWMwNjZiNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2MzQzMTUsIm5iZiI6MTc1MjYzMzExNX0.aptdxkvl7Rnfj9RG1FkieKWWkjRYbzOy_YIkOEDYYPo","targetCollection":"upload-project-10801","endpointUrl":"https://api.media.atlassian.com","clientId":"96b545ef-52e8-4ac4-9a4f-ca395c066b48","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=lightson","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"28a8e16486c73c656253ca7d2ce095be4a51d00a_lout","baseUrl":"https://lightson.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://lightson.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"96b545ef-52e8-4ac4-9a4f-ca395c066b48","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0770764f2540423995758f325fa09275","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}